Your contract is with CHANNEL ISLANDS TRAVEL SERVICE (hereinafter known as C.I. Travel Service), a trading name of C.I. Travel Holdings Ltd., (registered in Jersey no. 23569), a member of ABTA.

1.Your holiday contract

For your holiday to be a success, we believe that the contract between us should be clear and we ask you to read these booking conditions and accept on behalf of your party the terms. A contract will exist as soon as we issue our confirmation invoice or the booking is confirmed on our website (www.discoverjersey.com or www.discoverguernsey.com) This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

If it has not been possible for you to have seen these terms and conditions, or cancellation charges were not made known to you at the time of booking and you are not happy to proceed, please return all documentation to us within seven days. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within 10 weeks of travel or where certain airlines require full payment at the time of booking.

2.Your financial protection

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked, and for your repatriation in the event of our insolvency. When you buy an ATOL protected air holiday package or flights from Channel Islands Travel Service you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number1965. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

If you book sea travel or arrangements other than a package holiday (e.g. accommodation-only), your monies are protected by way of an ABTA bond provided by Royal & Sun Alliance Insurance Plc and Travel & General Insurance Company Plc.

3. ABTA

We are a member of ABTA, membership number V0300/V0315. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com

The arbitration scheme is arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.

The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.

The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.

4. Your holiday price

We reserve the right to increase or decrease published prices of unsold holidays at any time. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

Your acceptance of the booking must be accompanied by the deposits (amount advised at the time of booking) and insurance premiums for the holiday arrangements. The contract with the insurance company is in force from the date we receive your premium. Insurance premiums are non-refundable, as cover commences immediately.

It is important to pay the balance due no later than 8 weeks prior to departure. If you book less than 8 weeks from departure you must pay the total cost of your holiday on booking.

All payments due can be made by debit card or by cheque made payable to C I Travel Service. Due to charges imposed on us by credit card merchants, we apply a 2% transaction fee on all credit card payments for deposits and balance payments.

If the balance is not paid on time, we shall cancel your travel arrangements and retain your deposit. In the event of a cheque not being honoured by the bank on which it is drawn we will make a charge of £20 to cover the bank charges and our administration costs.

Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However,there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents commission. If this means you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one, or cancelling and receiving a full refund of all monies paid, except for any amendment charges. (Note: a full refund will not apply in respect of airline tickets that require full payment at the time of booking.)

We will consider an appropriate refund of insurance premiums if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.

Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangement are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

5. If you change your booking

If, after your confirmation invoice has been issued, you wish to change your arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. You will be asked to pay an administration charge of £25, up to a maximum of £50 per booking and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to departure date that changes are made and you should contact us as soon as possible. A change made within 6 weeks of departure and affecting the UK airport/port, date or holiday duration or the number of passengers will result in the cancellation of the original booking and may be subject to the scale of charges described in paragraph 8.

Note: Certain airline arrangements that require full payment at the time of booking may not be changeable after a reservation has been made and any alteration request could incur cancellation charge of up to 100% of that part of the arrangements.

6. If you cancel your holiday

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in clause 8.

Note: No refund will be due in respect of airline tickets (electronic or paper) that either require full payment at the time of booking or have been issued (normally about three weeks from departure).

7. Insurance

If your cancellation is due to one of the reasons covered by the C.I. Travel Service recommended Insurance Policy and you have paid for that insurance you will be covered as indicated in the policy. C.I. Travel Service insurance only covers passengers for the C.I. Travel Service scale of cancellation charges on items invoiced by C.I. Travel Service on a C.I. Travel Service invoice. Clients making alternative insurance arrangements should check that their cover is adequate and should note that C.I. Travel Service staff are not able to advance money with regard to insurance policies other than those purchased through C.I. Travel Service.

8. If we change or cancel your holiday

It is unlikely that we will have to make any changes to your holiday arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay you compensation as set out in this clause (excluding infants).

In accordance with EU regulations we are required to advise you of the actual carrier operating your flight or sea crossing. This will be shown on your booking confirmation. Please note that carriers such as airlines used in the brochure may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights/sea crossing by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.

If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below (excluding infants):

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, and adverse weather conditions.

Coastal resorts occasionally suffer from sea mists and fog. Should either your outward or return journey be delayed we recommend that you have sufficient funds to obtain additional meals and accommodation. Under certain circumstances these costs may be covered by insurance (see C.I. Travel Service insurance), which is strongly recommended.

9. Accommodation Descriptions

C.I. Travel Service cannot accept responsibility for representations as to the accommodation, services or food provided with the accommodation which have been made to you directly by the hotel and not by or through ourselves. In the case of half board bookings we regret we are unable to compensate you for any meals missed due to late arrival at the hotel for any reason.

10. Disabled passengers

We do everything we can to provide the highest level of service to all our customers. If wheelchairs are required at the airport please advise us well in advance (at least 3 days). Please note we cannot arrange transfers for passengers who need to remain in their wheelchairs. We would point out that there is a possibility that airlines may charge for handling wheelchairs and aircraft lift ons/offs and we must therefore reserve the right to pass on such charges should they arise.

11. If you have a complaint

In the unlikely event that you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our representative or local office immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Head Office, Heron House, Jersey Airport. St Peter, Jersey, CI, JE1 1BW giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as our representative or local office without delay whilst in the Channel Islands. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

12. Our liability to you

If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage, and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies contractual terms, or the international conventions, from our office in Jersey. Telephone 0844 415 6653.

Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users Council on 020 7240 6061 www.auc.org.uk

13. Personal injury unconnected with your booked travel arrangements

If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy ourselves. We limit the cost of our assistance to you or any member of your party to £5,000.

14. ID, passport and immigration requirements

For security reasons passengers require photographic identification such as passport or drivers licence. Your specific passport and visa requirements and any other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept responsibility if you cannot travel because you have not complied with any security, passport, visa or immigration requirements.

This booking form is the responsibility of the tour operator. It is not issued on behalf of, and does not commit carriers mentioned therein or any carriers whose services are used in the course of the tour. Please note that in accordance with Air Navigation Orders, an infant requiring no seat must be under 2 years of age on the date of their outward and return flight.

If booking from the Republic of Ireland our address for legal documents is Crowley Millar Solicitors, 15 Lower Mount St., Dublin 2