Accommodation
One of the most important elements of any holiday is making sure the accommodation suits your needs. Our website contains a wide range of accommodation to suit all tastes and budgets, from camp sites to 5 star hotels.
All accommodation in Guernsey must be registered with Visit Guernsey. All the National grading bodies (the AA, Visit Guernsey) now assess hotels, guest accommodation and self catering to the same criteria and award one to five stars or one to five pennants for campsites. The rating reflects the overall quality of the experience.
Board Basis
All hotels and guest houses on this website are priced on Bed & Breakfast unless otherwise indicated.
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Booking Amendments
If you want to amend your booking, add or remove any holiday extras, or just want some information regarding your booking.
Call:01534 496603 and:
You'll need your booking confirmation number (e.g. JT123456).
Please note that only the lead passenger can make any changes to an existing booking.
Unfortunately, we cannot guarantee that we will always be able to make an amendment.
Where we can make a change it's likely that an amendment fee will be charged in accordance with our booking conditions. To view these fees please refer to your tour operators terms and conditions.
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Booking ConfirmationOnce you have booked you will receive a booking confirmation by post.
This should include full details of your booking and include your booking reference number. You should check these details carefully. If you have any queries or you require amendments please call reservations on 0844 415 6653. Please note: Only the lead passenger who initially made the booking will be able to make any amendments.
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Booking Early
It goes without saying that the earlier you book the more choice you have, especially if you’re looking to stay at a particular establishment. This is especially true if you are planning a self catering holiday during the main summer months.
We also have a great range of added value offers. Also many hotels give special deals if you book before a certain date.
You will also find that the best flight prices are available if you book early.
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Booking last minute
We will always have last minute deals but these may not suit your requirements or may be in the higher priced establishment, or from a limited choice of airports. It is therefore risky to wait for a late deal. To be sure you get the right holiday it is always advisable to book early.
Booking Terms and Conditions
 Booking Conditions 37.60 Kb
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Cancellations
To cancel your holiday follow this simple guide:
- Only the lead passenger who made the booking can make any amendments to the booking.
- If you wish to cancel your booking you should contact the customer service department on 0844 415 6653
To view our cancellation charges see the Booking Terms and Conditions
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Credit Cards & Security
We accept Switch, Maestro, Visa, Visa Delta, Solo and Mastercard. We do not accept American Express (Amex)
Credit Card Transaction charge
There is a credit card transaction charge of 2%. This charge will be shown in the confirmation screen and on your confirmation invoice.
This charge does not apply to debit cards.
Payment for holidays booked on line cannot be made using multiple credit cards. If you wish to use more than one card please call our reservations department on 0844 415 6653.
Your security
Your credit card information is safe when you book with Channel Islands Travel Service on-line at www.jerseytravel.com
When you enter our booking service, all your transactions are protected by Secure Sockets Layer (SSL) encryption technology. SSL encrypts your credit card number, name, address and phone number as it travels through the Internet. This encryption makes doing business over the Internet as secure as purchasing by telephone.
ABTA/ATOL Protection
The Air Inclusive Holidays and flights shown are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 1965 and this protection extends primarily to customers who book and pay in the United Kingdom. To access the CAA/ATOL website, please click here.
Holidays and travel other than by air and originating in the United Kingdom are covered by our ABTA Bond. For ABTA's website click here. Air Holidays originating in Eire are covered by separate bonding. For details of ABTA's Protection and Consumer Services, please click here.
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Customer Complaints and Feedback
In the unlikely event that you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our representative or local office immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Customer Services, Discover Jersey & Guernsey, 3rd Floor Caber House, 10-12 Pall Mall, Liverpool, L3 6AL giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as our representative or local office without delay. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
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Deposits and Paying your Balance
If you have booked a holiday or flight that departs in more than 8 weeks time you will only need to pay a deposit and the outstanding balance will be required 8 weeks before you depart.
However some flights may require full payment at the time of booking irrespective of whether it is more than 8 weeks or not.
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Luggage
The Standard baggage allowance varies depending on which airline you are travelling with:
Air Southwest - Hold Baggage 20kgs, Cabin baggage 5kgs
Aurigny - Hold Baggage 20 kgs, Cabin baggage 8kgs
Blue Islands - 20kgs (hold and hand baggage)
British Airways - Hold Baggage 23kgs, Cabin baggage - ONE cabin bag, no bigger than 56 cm x 45 cm x 25 cm (approximately 22 inches x 17.5 inches x 9.85 inches).
BMI Baby - Hold Baggage 20 kgs, Cabin baggage 7kgs
BMI – Hold Baggage 20 kgs, Cabin baggage - 1 piece
FlyBE - Hold Baggage 20 kgs, Cabin baggage 10 kgs
VLM - 15 kgs (hold and hand baggage)
Always pack the following in your hand luggage: passports, holiday invoices, flight tickets, insurance certificates, travellers cheques, driving licence, medication, uncooked food, baby food, changing equipment, film equipment.
You are prohibited from carrying on the aircraft the following classes of item: explosives, compressed gases, flammable liquids and solids e.g. fire lighters, flares, methanol, oxidizers and organic peroxides e.g. bleach, car body repair kits, toxic or infectious substances, e.g. rat poison, radioactive materials, corrosives e.g. vehicle batteries, live ammunition.
You are prohibited from carrying the following items in your hand luggage: guns, firearms and weapons, pointed/edges weapons and sharp objects. e.g. ice-skates, crampons, knives, open razors/blades, scissors, tradesman's tools, saws, screwdrivers etc. blunt instruments capable of causing injury e.g. baseball/cricket bats, hockey sticks, golf clubs, canoe paddles, fishing rods, martial arts equipment, snooker cues.
Any item that could be defined as a weapon will be confiscated.
Small quantities of liquids up to 100ml per container may be carried in a small clear sealable plastic bag.
Unfortunately, on rare occasions, your baggage may be mislaid or damaged on arrival at your destination airport. You should immediately inform the handling agent and the resort staff who will help you obtain and complete a Property Irregularity Report. This must be done immediately and before you leave the airport otherwise any claim you wish to make may not be valid.
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Photo ID
Photo ID Information
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Pre-Bookable Holiday Extras
You can book a variety of optional extras:
Car Hire – want to add car hire to your booking
Holiday Insurance – want to add holiday insurance
Airport Extras – Airport parking & Airport hotels with our partner, Holiday Extras
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Special Requirements
It is important to check that your special requirement can be arranged before you book by calling our Customer Services Department on 01534 496603
Special requirements can include the following:
Wheelchair assist on your flight
Disabled Customers – advice on suitable accommodation, taxi transfers & mobility assistance
Dietary requests
Expectant mothers – advice on restrictions & travelling
Medical conditions
Flight seating
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Transfers
Transfers are not automatically included in your holiday but can be pre-booked to take you to/from your holiday accommodation for a small charge. Transfers are made by coach or minibus.
On your return journey the pick up time is between 1.5 – 2 hours before your scheduled departure time.
If you are returning a hire car to the airport please make sure you leave sufficient time to check in.
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Travel Insurance
It is strongly recommended that you and all members of your party are adequately insured. For your complete peace of mind Channel Islands Trael Service have negotiated a value for money policy on your behalf with AXA Insurance, and unlike some policies there is no extra premium if you are over 65.
Coastal resorts occasionally suffer from sea mists and fog which can delay your outward or return journey. How nice to know that our insurance also offers DELAYED ARRIVAL COVER either on you way here or going back home. After 12 hours delay you will receive £20 per person and £10 for each subsequent full 12 hours delay.
Insurance Premiums
Adult Child Family
2 - 3 days £21.75 £8.75 £54.50
4 - 5 days £24.50 £10.00 £61.25
6 - 10 days £28.00 £14.00 £70.00
11 - 17 days £29.50 £14.75 £73.75
Family insurance covers up to 4 children (2 - 17 years) travelling with any two of their parents, step-parents, grandparents or legal guardians.
A copy of the insurance policy can be downloaded here
Insurance policy
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